Refund Policy

Last updated: 26 October 2026

This Refund Policy applies to payments made to Business Solutions Ecosystem (GSTIN 03AAWFP9900G1ZY) ("we", "us", "our") for plans of BSE Business (the "Service"). It forms part of our Terms and Conditions.

Our approach is try free, then buy: every user gets the Free plan for life, so you can check that BSE Business creates real value for your business before you pay anything. For this reason, payments for Pro plans are final and are not refunded.

1. Free plan before you pay

Every registered user can use the Service on the Free plan, free of charge and for life — every feature, with 1,000 Ad credits every month, on the web and on Android. No payment details are needed. Please use the Free plan to check that the Service fits your business before you buy a Pro plan. Ad credits have no cash value and are not refundable.

2. No refunds on Pro plans

• Fees paid for any Pro plan — 1 month, 6 months, 1 year or 2 years — are non-refundable.
• This applies equally to Pro plans bought at the pre-launch offer price or any other discounted price.
• No refund or credit is given for unused time on a plan, for stopping use of the Service, for moving back to the Free plan, or for an account suspended for breach of our Terms and Conditions.

3. Support after you buy

If you have bought a Pro plan and are not getting the results you expected, please contact our support team. We will work with you to set up the Service correctly — your audience, templates, groups and communities — and help you get those results. Support is included in every plan, at no extra cost.

4. Cancellation and renewal

• You can stop using the Service at any time. Stopping use does not create a right to a refund.
• At present, plans do not renew automatically, so there is no future charge to cancel. If automatic renewal is introduced later, it will apply only if you opt in, and you will be able to cancel it before the next charge.

5. Failed or duplicate payments

• If money was debited but your payment failed, contact us with the payment reference. Amounts not received by us are usually reversed automatically by your bank or by Razorpay.
• If you were charged twice for the same plan, the duplicate payment received by us is returned in full, normally within 15 working days from your request, to the original payment method through Razorpay. Your bank may take a few more working days (usually 5–7) to show it. Where a GST tax invoice was issued for the duplicate payment, we will issue a credit note.
• To report a failed or duplicate payment, email support@bsebusiness.com or call +91-98146-27080 (365 days a year, 9:30 am – 6:45 pm IST) from your registered email address or number, with your registered mobile number and the Razorpay payment reference.

6. Chargebacks

Please contact us before raising a dispute or chargeback with your bank, so that we can resolve the issue quickly. We may suspend the related account while a chargeback is under review.

7. Your statutory rights

Nothing in this policy limits any refund that you are entitled to under applicable law.

8. Contact

Business Solutions Ecosystem · 2454/13, Lane No. 5, Daya Complex, 2nd Floor, Sharifpura, Amritsar, Punjab 143001, India
Email: support@bsebusiness.com · Phone: +91-98146-27080
Grievance Officer: Vishal Narang · grievance@bseapps.io