Terms and Conditions

Last updated: 27 October 2026

These Terms and Conditions ("Terms") form a legally binding agreement between you and Business Solutions Ecosystem (GSTIN 03AAWFP9900G1ZY), having its office at 2454/13, Lane No. 5, Daya Complex, 2nd Floor, Sharifpura, Amritsar, Punjab 143001, India ("we", "us", "our"), for your use of BSE Business — the website bsebusiness.com, the BSE Business web application, the BSE Business Android application and related services (together, the "Service").

By registering for, accessing or using the Service, you agree to these Terms, our Privacy Policy and our Refund Policy. If you accept on behalf of a business, you confirm that you are authorised to bind it, and "you" refers to that business. These Terms are an electronic record under the Information Technology Act, 2000 and do not require a signature.

1. The Service

BSE Business is a business messaging and lead generation application for B2B and B2C businesses. It is an independent web and mobile application; it is not a third-party messaging application and is not connected to one. Messages are sent and received inside the Service. Its features include:

• template messages, requirements and offers — marketing messages with call-to-action buttons (written by you or based on our specimen template library), and requirements and offers converted into templates automatically and sent to contacts you select with tags, personalised with each recipient's name;
• one-to-one messages;
• BSE Business Groups — groups you create, with optional automatic sharing of your posted RFQs and control over whether members see the messages;
• BSE Business Communities — product-specific communities of up to 5,000 members each;
• a CRM for responses and leads, team features, reports, and a free business catalogue.

The Service is a marketing tool that helps you capture interest. We are a technology provider only. We are not a party to any deal between you and your contacts, and we do not verify, guarantee or endorse any user, product, price, offer or response. We do not guarantee any number of leads, responses, sales or results.

2. Eligibility and accounts

• The Service is for business use by persons aged 18 years or above who are competent to contract under the Indian Contract Act, 1872.
• You must give accurate information and keep your login and OTPs confidential. You are responsible for all activity under your account, including by team members you add.
• We may refuse registration or suspend an account where we reasonably believe the information is false or the account is misused.

3. Free plan and Ad credits

• Every registered user may use the Service on the Free plan, free of charge and without a time limit, with every feature included. No payment details are needed.
• The Free plan includes 1,000 Ad credits per calendar month, credited on the 1st of each month. Unused Ad credits expire at the end of the month and do not carry over.
• Ad credits are used for every message sent through the Service, whether an RFQ-sharing message or a marketing message: 1 Ad credit for each one-to-one message to one recipient, and 10 Ad credits for each message shared in a BSE Business Group or BSE Business Community, irrespective of the number of members. Automatic sharing of posted RFQs in your groups uses Ad credits in the same way.
• When your Ad credits for the month are used up, you can keep using every other feature; to send more messages before the next credit date, upgrade to a Pro plan.
• Ad credits have no cash value, cannot be transferred or exchanged, and are not refundable. We may change the Free plan or the Ad-credit rules for the future with reasonable prior notice.

4. Plans, prices and payment

• Paid Pro plans are offered as one flat subscription. They differ only by duration (1 month, 6 months, 1 year and 2 years). Every Pro plan includes every feature available at the time. Each community may have up to 5,000 members.
• Unlimited messages are a limited-time offer for founding clients only. If you buy a Pro plan on or before 31 December 2026, 11:59 pm IST, unlimited messages last until that Pro package expires. Clients who upgrade after that date are on tier-based plans.
• Prices are in Indian Rupees and exclusive of GST unless stated otherwise. GST is charged at the prevailing rate, and a GST tax invoice is issued for every payment.
• Fees are payable in advance through our payment gateway, Razorpay, and are also subject to the terms of Razorpay and your bank.
• Pre-launch offer: Pro plans bought on or before 31 December 2026, 11:59 pm IST are offered at 40% off (1 month), 50% off (6 months), 60% off (1 year) and 63% off (2 years). The offer price applies to the plan period bought during the offer; later purchases are charged at the price applicable at that time. The offer has no cash value, cannot be combined with other offers unless we say so, and plans bought at the offer price are non-refundable.
• We may change prices for future periods; a change will not affect a period you have already paid for.

5. Renewal

At present, plans do not renew automatically. When a plan ends, you may choose to buy again. If automatic renewal is introduced later, it will apply only if you opt in and authorise it, in line with the applicable guidelines of the Reserve Bank of India, with notice before each charge.

6. Refunds

Fees paid for Pro plans, including plans bought at an offer price, are non-refundable. Only failed or duplicate payments are returned, as set out in our Refund Policy, which forms part of these Terms. Please use the Free plan to check that the Service fits your business before you buy.

7. Your contacts and messages

• Your contacts, messages, templates, buttons, catalogue and CRM data ("Your Content") remain yours. You grant us a limited, non-exclusive, royalty-free licence to host, process, transmit and display Your Content only to provide, secure and improve the Service — including displaying your catalogue at its public link.
• You confirm that you have every right and consent required under applicable law to add your contacts to the Service and to message them, and that Your Content is lawful, accurate and not misleading.
• The first message to a new recipient waits for their approval. You must respect every mute, block and request to stop.
• Links and actions you place in custom call-to-action buttons must be lawful, safe and accurately described.

8. Acceptable use

You will not, and will not allow anyone else to:

• send spam or unsolicited bulk messages, or message people who have refused, muted or blocked you;
• promote goods or services that are illegal, banned or restricted under Indian law, or make false, misleading or deceptive offers or claims;
• post content that is defamatory, obscene, harassing, hateful, infringing, or otherwise unlawful under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 or any other law;
• impersonate any person or business, collect other users' data without consent, or use buttons and links for phishing, malware or fraud;
• break, overload, scrape, reverse-engineer or gain unauthorised access to the Service; or
• resell or share access to the Service outside your business without our written permission.

We may remove content, restrict features, or suspend or terminate accounts that we reasonably believe breach these Terms, and we may report unlawful activity to the authorities.

9. Groups and communities

• The owner of a BSE Business Group or BSE Business Community is responsible for its members, its settings and what is posted in it, including deciding who may post and, for groups, whether members can see the messages.
• Members can join a community when the owner adds them, through an invite link, by request (approved by the owner) or, for public communities, by open join. Each community may have up to 5,000 members.
• Automatic sharing of your posted RFQs in your groups happens only when you allow it in settings, and stops when you switch it off.
• We may remove content or close a group or community that breaks these Terms or the law.

10. Business catalogue

Your free business catalogue is public to anyone with its link. You are responsible for its content — including product details, prices, photos and contact details — and for having the rights to publish it. We may remove a catalogue, or any part of it, that is unlawful or breaks these Terms.

11. Teams

You may add team members, set their roles and permissions and assign leads to them. You are responsible for your team's use of the Service and for removing access when a team member leaves.

12. Android application

The BSE Business Android application can be downloaded directly from the homepage, and the same download is inside the web application after you register. Your use of the app is governed by these Terms.

13. Beta and new features

The Service is released in phases. Some features are in beta and may change, and features announced as coming in later phases (such as drip campaigns, a chatbot, AI auto-reply and social media posting) are not part of the Service until they are released. We do not commit to release dates.

14. Intellectual property

The Service, its software, design, specimen templates, content, logos and trademarks belong to us or our licensors. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your business while you use the Free plan or during your Pro plan period. If you send us feedback, we may use it without obligation to you.

15. Availability and changes

We aim to keep the Service available, but do not guarantee that it will be uninterrupted or error-free, or that every message will be delivered, opened or acted upon. We may improve, change or discontinue features, with reasonable notice of any change that materially reduces the Service you have paid for.

16. Disclaimer

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that it will meet every requirement of your business or produce any particular result.

17. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, goodwill or data, or for any dealing between you and your contacts. Our total aggregate liability for all claims relating to the Service is limited to the fees you actually paid us for the Service in the 12 months before the event giving rise to the claim.

18. Indemnity

You agree to indemnify and hold harmless us, our partners, employees and agents from any claim, loss, liability, penalty or expense (including reasonable legal fees) arising from Your Content, your contacts and messages, your groups, communities and catalogue, your breach of these Terms, or your violation of any law or third-party right.

19. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access, with notice where practicable, if you breach these Terms, misuse the Service, or if required by law. On termination your right to use the Service ends; fees already paid are not refundable except as stated in our Refund Policy.

20. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, war, government action, power or internet failures, and failures of third-party providers.

21. Governing law, disputes and jurisdiction

These Terms are governed by the laws of India. Please contact us first so that we can try to resolve any dispute within 30 days. If it is not resolved, it shall be referred to arbitration by a sole arbitrator appointed by mutual agreement or, failing agreement, in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Amritsar, Punjab, and the language English. Subject to the above, the courts at Amritsar, Punjab shall have exclusive jurisdiction.

22. General

• Entire agreement: these Terms and the policies referred to in them are the entire agreement about the Service.
• Severability: if any provision is held invalid, the rest continues in force.
• No waiver: a delay in enforcing a right is not a waiver of it.
• Assignment: you may not transfer your account without our written consent; we may assign these Terms to a successor business.
• Notices: we may send notices to your registered email or mobile number, or within the Service. Notices to us go to support@bsebusiness.com.

23. Changes to these Terms

We may update these Terms. The updated Terms will be posted here with a new "Last updated" date, and material changes will be notified within the Service or by email. Continued use after the changes take effect means you accept them.

24. Grievances and contact

Grievance Officer: Vishal Narang · grievance@bseapps.io
Business Solutions Ecosystem · 2454/13, Lane No. 5, Daya Complex, 2nd Floor, Sharifpura, Amritsar, Punjab 143001, India · GSTIN 03AAWFP9900G1ZY
Email: support@bsebusiness.com · Phone: +91-98146-27080 (365 days a year, 9:30 am – 6:45 pm IST)

To report unlawful content in a message, group, community or catalogue, write to the Grievance Officer. We will acknowledge a grievance within 24 hours and resolve it within 15 days of receipt.